*Making A Purchase*
Making a purchase could not be easier. Just browse our Catalogue or
use the search function, until you find what you want. Click on Add to
Cart and then enter the quantity that you require. A running total
will appear of what you have ordered. You can continue to add more
items or remove some at any time. After you have finished your
selection, click on "Checkout" and you will be asked for a few details
that we need to be able to satisfy the order. You can change the
contents of your basket or cancel your order at any time - as it is
not confirmed until you are transferred to a secure page to enter
payment details.
*Payment & Currencies*
We accept payment by most major credit or debit cards. These are
processed online using the PAYPAL secure payment service. Prices are
shown in Great British Pounds Sterling. We accept most major credit
cards. Credit cards are processed immediately using the PAYPAL secure
system .(or whatever the subscriber uses). Please DO NOT send credit
card details by e-mail. Our online store includes a considerable level
of security that is not included in e-mail. If you have any queries
about making payments please contact us .
*Shipping And Handling*
All orders are shipped via Royal Mail Special Delivery Services.A cost charge of £5 on all items are insured during transit to a maximum value of £2,500 per order. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). All packages are sent using Special Delivery Services that require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.(International postage please apply for rates)
*Delivery*
We aim to ship your good between three and five working days on
receipt of payment.
*Return of Damaged or Faulty Goods*
Whilst we strive to ensure that all goods reach you in perfect
condition, there are unfortunately times when this does not happen. If
you should receive damaged or faulty goods from us you may contact us
within 7 days of receiving your order to arrange a replacement or full
refund. A customer service representative will discuss arrangements
for return of the damaged goods and issuing a replacement or refund
with you. If you would like to return damaged or faulty goods please
ensure that you contact us on 01304 617700 or by e-mailing us
at info@mrkimwoodjeweller.co.uk *prior* to sending them back. This
guarantee does not affect your statutory rights as a consumer.
*Remittance Terms*
Please note that all goods must be paid for in full before shipping.
*Security*
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card details are processed using
the PAYPAL secure transaction system (or whatever the subscriber uses
Details are not stored on the Internet or on any of our own computers.
This web site is fully integrated with PAYPAL, .(or whatever the
subscriber uses one of the leading secure payment systems - as
approved by many of the well known high street banks. Sensitive
information is only requested on pages that are located on thePAYPAL
secure servers and this information cannot be accessed or viewed by
anyone else (Not even our own staff!). All transactions are encrypted
using 128 bit Secure Socket Layer (SSL) architecture (dependent on
browser support), and are signed using Thawte digital certificates.
Simply put, this site integrates with one of the best secure systems
available.
Using thePAYPAL system, your credit card information remains safely in
the hands of you and PAYPAL. No-one else has access to this. The owners
of this web site have used the PAYPAL system to process payments on
numerous of busy Internet sites without any reason for concern for the
security of our customers or their payment details. .
Despite this attention to security we do understand that some people
prefer not to enter their details online. If you have such concerns
please contact us to arrange payment by alternative methods.
*Customer Services*
If you have any comments or questions about an order, or our products
in general please contact one of our customer services representatives
at info@mrkimwoodjeweller.co.uk or by telephone on 01304 617700. Lines
are open Monday to saturday 9am to 5pm and all calls are charged at
the standard national rate of your telecommunications provider. We
will endeavour to respond to all customer services enquiries within 2
working days.
